Our FAQ contains answers to the most common questions and is usually the fastest way of answering common questions.
If you can’t find what you’re looking for in the FAQ section of the website then please contact us by your preferred method below. Our dedicated team of customer service associates are here to help you with any problems and questions that you may have.
Email & Chat
Please select the most relevant category below. We strive to respond to all inquiries within 24 hours, however, please allow up to 48 hours as some inquiries are more complex than others.
To contact us directly, please follow this link. If you are inquiring about a specific Order Number or Auction ID, don't forget to tell us the details!
Customer service Telephone Number: 204 400 3920. Our customer service line is open:
- Monday - Friday:
9 AM - 1 PM Eastern Standard Time (EST)
- Saturday, Sunday and Bank Holidays:
Our postal address is:
1 & 2 Studley Court Mews, Studley Court, Guildford Road
Surrey, GU24 8EB