Our FAQ contains answers to the most common questions and is usually the fastest way of answering common questions.
If you can’t find what you’re looking for in the FAQ section of the website then please contact us by your preferred method below. Our dedicated team of customer service associates are here to help you with any problems and questions that you may have.
Please select the most relevant category below. We strive to respond to all inquiries within 24 hours, however, please allow up to 48 hours as some inquiries are more complex than others.
To contact us directly, please e-mail on: If you are inquiring about a specific Order Number or Auction ID, don't forget to tell us the details!
Customer service Telephone Number: (888) 344-8725. Our customer service line is open:
- Monday - Friday:
9 AM - 6 PM Eastern Standard Time (EST)
- Saturday, Sunday and Bank Holidays:
You can contact us on the following account: @MadBidCare
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